our focus is our customer

December 24, 2021

Kerri Donnelly

I want to hear from you!

Customer success at minusonedb means listening to you and tailoring our products to offer you solutions. I believe that our products solve real challenges in the constantly evolving world of data analytics. I joined this team because I believe our platform is simply better for managing your data, but I want to hear that from you.

Since coming on board it has become clear to me that data integration and maintenance is hard and can actually bring you more issues and less clarity. As a team we have set out to provide the right tools and documentation to give you clear results and solutions. I also understand that you and your teams will vary in size, needs, and technical experience. Regardless, the approach is the same: let’s have a conversation and see if we can help you. If you are unsure of how to get started let me know and we’ll figure it out.

To be most transparent, we haven’t thought of everything yet. Understanding the shared experience of our customers can only improve our products. Listening to you and bringing your feedback to our team, comparing your obstacles to those of other customers, and simply checking in to see how it’s going can only help us improve your customer experience.

Having established that I want to have these conversations with you, we’re listening on several channels. If you happen to be in the twitterverse reading about our latest updates and you’ve got something on your mind, let us know! Should you prefer an email exchange or a phone call, that’s cool, I like that too! Have you thought of something already? Email me at kerri@minusonedb.com or schedule a time to talk on Calendly.